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Shipping Policy

Shipping

We use these major carriers to ship items: UPS, FedEx and USPS. In select areas we may also use Costco employees or these other carriers to ship items: OnTrac, Lone Star Overnight (LSO), Deliv, Shipt, and Roadie.

Shipping Cost

Shipping cost is calculated on a "per order," "per item" or "per pound" basis and is based on the shipping option you select. We sometimes offer free shipping for specific shipping options in select categories, or free shipping sitewide.

Title to Products

Purchases of product through costco.com are subject to a destination contract. This means that the risk of loss and title for these products passes to you upon the carrier's delivery to your ship-to address, and Best Buy is not responsible for any loss, theft or damage after delivery.

Shipping Timing

You can see each product's estimated arrival date on the product page and during the checkout process. During checkout, you can choose an estimated arrival date from the options provided. 

Entering your shipping destination ZIP code or allowing costco.com to use your current location can result in greater accuracy for your estimated arrival date. Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date. If for some reason you don't receive your product, you may be eligible for a replacement product if you notify us during your return and exchange time period.

PO boxes:  Please note that based on size, weight or supplier restrictions, some products cannot be shipped to, or may be delayed when shipped to, a PO box address. If you stipulate a PO box as the shipping address for one of these items, you will see a shipping alert in your cart, where alternative options will be provided.

Free Shipping and Delivery Time

We offer free discreet shipping on all of our products, we use UPS, EMS and DHL, to ship your orders very tightly sealed.

Delivery Time

Order will be dispatched 3-5 working days after we receive your payment. In general, it may take several working days for delivery, depending on the different delivery methods Free Shipping (15 - 25 Days) you select. Please note that some orders go through our fraud prevention department. If your order is selected, you will be notified and your order may be delayed by an additional 1 working days. We are not responsible for wrong or undeliverable addresses. Please make sure your delivery address is correct and deliverable.